Privacy Policy

Effective Date: [20.11.2024]

At Easeride ("we," "us," "our"), we prioritize the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect the information you provide when using our mobile application ("App") and related services. By using the App, you agree to the terms outlined in this policy.

1. Information We Collect

We collect various types of information to deliver and enhance our services. The categories of information we collect include:

a. Personal Information:
When you create an account or interact with the App, we may collect identifiable information such as your full name, email address, contact number, and payment details.

b. Location Data:
To facilitate ride services, we collect real-time location data from your device to ensure accurate pick-up and drop-off locations.

c. Usage Information:
We collect data on how you use the App, including details about ride history, preferences, app settings, and technical information about your device, such as the model and operating system.

d. Communications Data:
We may collect the content of your communications with us or other users (e.g., drivers) via the App, including customer service interactions.

2. Purpose of Data Collection

We collect and process your personal information for the following purposes:

• To facilitate and manage ride bookings and transactions.
• To maintain and improve the functionality of our services.
• To provide you with timely communications about your ride status, account, or any changes to our services.
• To ensure secure transactions and prevent fraud.
• To comply with legal obligations and enforce our terms of service.
  
  

3. Data Sharing and Disclosure

We may disclose your personal information under the following circumstances:

• To Drivers: We share relevant details such as your location, contact information, and ride requests with drivers to facilitate your ride.
• To Service Providers: We engage third-party service providers for payment processing, app maintenance, and analytics. These providers only have access to the data necessary to perform their functions and are bound by confidentiality agreements.
• Legal Compliance: We may disclose personal information if required by law, court order, or governmental regulations, or to protect the rights, property, or safety of Easeride, its users, or others.
  
  

4. Data Security

We implement industry-standard security measures designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no data transmission over the internet or mobile networks can be guaranteed to be 100% secure, and you use the App at your own risk.

5. User Rights and Choices

As a user of Easeride, you have the right to:

• Access, review, and update your personal information at any time.
• Opt-out of receiving promotional communications.
• Delete your account and request the removal of your personal data, subject to any legal obligations we may have to retain certain information.

To exercise any of these rights, please contact us at [support email]. We will respond to your request in accordance with applicable data protection laws.

6. Policy Updates

We reserve the right to amend this Privacy Policy periodically. Any updates will be posted within the App, and significant changes will be communicated to you. The effective date of the policy will always be indicated at the top.

Contact Information

For further inquiries regarding this Privacy Policy or the handling of your personal data, please reach out to us at:

[support@easeride.in]